Resolved -
The meter read and alert processing system is now fully up to date, and all delays have been resolved. Alerts are being delivered normally. Thank you for your patience.
Mar 26, 07:43 MDT
Monitoring -
Our meter read and alert processing system is currently experiencing delays. We’re actively monitoring the situation, and the system is expected to catch up shortly. You may notice alerts arriving later than usual. We appreciate your patience.
Mar 26, 07:07 MDT
Resolved -
This incident has been resolved.
Mar 20, 20:26 MDT
Monitoring -
The new code signing certificate has been installed and one-click installer operations have been restored. We will continue to monitor operations to ensure that the new certificate is being used moving forward. We will be releasing Print Tracker Pro v2.69.1 this week to roll out properly signed binaries to all customers automatically.
Mar 20, 17:07 MDT
Update -
We are continuing to work on a fix for this issue.
Mar 20, 12:50 MDT
Identified -
The code signing certificate has expired. While existing agents will continue to function as usual, one-click installers cannot be generated until a new certificate is installed. We are actively working with our third-party vendor to obtain and implement the updated code signing certificate.
Mar 20, 12:12 MDT